Terms of Service

Business and scope

These Terms of Service apply to litvinovsmart.com and purchases of equipment and services from Stanislav Litvinov (סטניסלב ליטבינוב), trading as Litvinov Smart Solutions ("we", "us" or "our"), at 9 Tabenkin Street, Ramat Gan, Israel.

We offer smart home equipment, consultation, planning, installation, configuration, integration and related support, as specified in each quotation or order. These terms apply together with the written quotation or order accepted by the customer. Any expressly agreed project-specific terms prevail over these general terms to the extent permitted by law.

Nothing in these terms limits mandatory rights or remedies under Israeli law, including the Consumer Protection Law, 5741-1981, and regulations made under it. Mandatory law prevails in the event of a conflict.

Orders and quotations

Website descriptions and images provide general information. The equipment models, quantities, scope of work, compatibility requirements, price, delivery or installation arrangements and payment terms for an order will be set out in the quotation or order confirmation.

An order is accepted when we confirm it in writing after the customer accepts the quotation and any agreed payment requirement is met. Please provide accurate contact, project and payment information. A person placing an order must be legally capable of entering the transaction and authorised to use the payment method and, where applicable, act for the customer.

Availability and scheduling are confirmed for each order. If an error or supply issue is identified, we will contact you to agree a correction or alternative. We will not substitute equipment or increase an agreed price without your agreement. If we cannot fulfil an order and no alternative is agreed, amounts paid for the unfulfilled part will be refunded, without limiting statutory rights.

Prices and credit card payments

The currency and total price will be specified before payment. Unless expressly stated otherwise, prices are in Israeli new shekels (ILS). Consumer prices include applicable taxes. Delivery, installation and other agreed charges will be disclosed before the order is accepted; the quotation will identify what is included.

Credit card payments, where available, are processed through the payment provider, including Allpay where used, and are subject to approval by the provider and card issuer. Accepted cards and payment options are those available for the particular transaction. A declined payment does not constitute a completed payment.

Payment may be made in one payment or, where offered and agreed before payment, in a fixed number of instalments. The total amount, number of instalments, instalment amounts, schedule and any applicable financing charges will be disclosed before you authorise the transaction. Availability depends on the payment provider, card issuer and the particular transaction.

We do not promise a particular number of instalments or interest-free financing unless expressly stated in the agreed payment terms. Any separate financing or fees charged by your card issuer are governed by your agreement with that issuer.

Instalments divide payment for a specific purchase. We do not offer subscriptions or automatic renewals under these terms. Cancelling or changing an order is handled under the cancellation provisions below and applicable law; a request to stop instalments alone does not determine whether the purchase is lawfully cancelled.

Delivery and performance of services

Delivery location, method, charges and expected timing, and any installation or service appointments, will be agreed for each order. Please arrange safe access to the premises and any agreed prerequisites, such as power, internet connectivity and access to the relevant equipment.

Additional work, changes in scope and associated charges require agreement before they are carried out. If circumstances affect the agreed schedule, we will notify you and coordinate the next steps. This does not limit your rights in the event of delay or non-performance.

Any remote access needed for agreed technical support must be authorised by you and limited to that support. Equipment operation may depend on internet availability, manufacturer services and compatible third-party systems. Relevant dependencies and the agreed scope of support should be addressed in the quotation or order.

Cancellation and refunds

Cancellation and refunds are governed by applicable Israeli consumer protection law. The applicable rules depend on the type of transaction, the goods or services purchased and the circumstances. Any more favourable cancellation terms expressly agreed with you will also apply.

For eligible distance sales of goods, the cancellation period is generally 14 days after receipt of the goods or the required transaction disclosure document, whichever is later. For eligible distance sales of services, it is generally 14 days after the transaction or receipt of the disclosure document, whichever is later; for a non-continuing service, cancellation generally must be at least two non-rest days before performance. Statutory exceptions and any extended rights apply.

Eligible persons with disabilities, senior citizens and new immigrants may have an extended four-month cancellation period where the statutory conditions are met, including the required interaction with the business. Exceptions for specially manufactured goods and other excluded transactions apply only to the extent permitted by law.

To cancel, contact us by email at litvinovsmart@yandex.com, by phone or WhatsApp at +972 54 984 9292, or by registered mail to 9 Tabenkin Street, Ramat Gan, Israel. Any other cancellation method required by law remains available. State your name, order details and the identification details required by law so that we can identify the transaction. Do not send full card details.

Where a statutory cancellation fee is permitted, it will not exceed 5% of the transaction price or ILS 100, whichever is lower. No cancellation fee will be charged where the law requires cancellation without a fee, including applicable cases of defect, non-conformity, failure to deliver on time or other breach.

Refunds and cancellation of outstanding charges will be handled within the period required by law, generally within 14 days after receipt of a valid statutory cancellation notice. We will coordinate the refund and adjustment or cancellation of remaining instalments through the payment provider. Card statement timing depends on the provider and issuer, without limiting statutory deadlines.

Where goods must be returned, we will provide return instructions. For cancellation due to a defect, non-conformity or another qualifying breach, make the goods available at the place of delivery and coordinate collection with us as required by law. For other cancellations, the customer bears return arrangements and costs only where permitted by law. Charges for services already provided, and any other permitted deductions or exceptions, apply only in accordance with law.

Warranty and support

Applicable product warranties, warranty provider details and any separately agreed workmanship or support terms will be provided with the quotation, order or equipment documentation as appropriate. Contact us with your order details and a description of the issue so that we can arrange assessment and the appropriate next step.

Manufacturer or third-party terms do not remove any mandatory obligations we have as the seller or service provider. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

Website use and privacy

You may use the website for lawful purposes. You must not misuse payment facilities, provide fraudulent information, interfere with website security or infringe intellectual property rights. Website content and branding belong to their respective owners and may not be reproduced for commercial use without permission or another lawful basis.

We take reasonable care with website information but cannot guarantee that it is always error-free or continuously available. Third-party websites and services are governed by their own terms. Our Privacy Policy explains how we handle personal information related to the website and orders.

Changes and governing law

We may update these terms by publishing a revised version on the website. Changes will not retrospectively alter an accepted order without agreement, except where required by law. These terms are governed by the laws of the State of Israel. Disputes are subject to the jurisdiction of the competent courts as determined by applicable law.

Contact

Stanislav Litvinov (סטניסלב ליטבינוב), trading as Litvinov Smart Solutions 9 Tabenkin Street, Ramat Gan, Israel Website: https://litvinovsmart.com Email: litvinovsmart@yandex.com Phone / WhatsApp: +972 54 984 9292