Privacy Policy
About this policy
This Privacy Policy explains how Stanislav Litvinov, trading as Litvinov Smart Solutions ("we", "us" or "our"), handles personal information in connection with litvinovsmart.com, customer enquiries, orders and related smart home services. We are responsible for the personal information we process for these purposes. Our contact details appear below.
We handle personal information in accordance with applicable Israeli law, including the Protection of Privacy Law, 5741-1981, as amended, and applicable data security and international data transfer regulations.
Information we collect
Information you provide may include your name, phone number, email address, delivery or installation address, correspondence, requested equipment and services, project requirements, quotations, orders and billing details. Where needed to carry out agreed installation or support, it may also include relevant device and system configuration information.
When you visit the website, technical information may be processed by the website and its hosting services, such as your IP address, browser and device information, pages requested and access times. Cookies and similar technologies are described below.
Providing information is generally voluntary. If you choose not to provide information necessary to respond to an enquiry, fulfil an order or meet a legal requirement, we may be unable to provide the requested service. Please provide only information relevant to your request.
How we use information
We use relevant information to respond to enquiries, prepare quotations, arrange delivery and installation, provide agreed support, process orders and payments, issue accounting documents, maintain customer records, resolve disputes, prevent fraud and comply with legal obligations.
We may use technical information to operate, secure and improve the website. Promotional communications will be sent only where permitted by law and with consent where required. You may ask us to stop promotional communications using our contact details or an unsubscribe method provided in the message.
Card payments
Where payment by card is offered, payment details are entered into the payment provider's payment interface, including Allpay where used. Do not send full card details or security codes by email or WhatsApp.
We may receive transaction information needed to reconcile payments, issue receipts and process refunds, such as the amount, payment status, transaction reference and limited card identifiers. The payment provider and card issuer process payment information under their own policies and applicable requirements.
Sharing and international processing
We share information where needed with providers supporting our business, such as website hosting, communications, payment processing, accounting, delivery and installation or technical support providers involved in your order. We limit disclosure to what is relevant to their role.
We may disclose information where legally required, to respond to a lawful request, or where reasonably necessary to protect legal rights or address fraud and security incidents. If the business is transferred or reorganised, relevant information may be transferred subject to applicable law and appropriate privacy protections.
The website is hosted using Tilda. If you contact us through email or WhatsApp, those services also process information under their own terms. Service providers may process or store information outside Israel. Where we transfer personal information abroad, we will comply with applicable Israeli transfer requirements.
Cookies and external services
The website and its hosting services may use cookies or similar technologies for operation, security, preferences and usage statistics. The information processed depends on the website features and services in use. Where consent is required for a particular technology, it must be obtained before that technology is used.
You can manage or delete cookies through your browser settings. Restricting cookies may affect some website features. Links to external websites and services, including social media and payment pages, are subject to those providers' privacy policies.
Retention and security
We retain personal information for as long as reasonably needed for the purposes described in this policy, including fulfilment of orders, support, accounting and legal recordkeeping, and resolution of disputes. Retention depends on the type of information and applicable obligations. Information no longer needed will be deleted or anonymised as appropriate.
We take reasonable technical and organisational measures to protect personal information and restrict access according to business need. No system or method of transmission can guarantee complete security.
Your requests and policy changes
Subject to applicable law, you may request access to personal information about you and correction of inaccurate or incomplete information. You may also request deletion where applicable and object to direct marketing. Contact us using the details below. We may need to verify your identity, and some records may have to be retained to meet legal obligations.
We may update this policy to reflect changes in our practices or legal requirements. The current version will be published on the website with its revision date. Material changes will be brought to users' attention as required by law.
Contact
Stanislav Litvinov (סטניסלב ליטבינוב), trading as Litvinov Smart Solutions 9 Tabenkin Street, Ramat Gan, Israel Website: https://litvinovsmart.com Email: litvinovsmart@yandex.com Phone / WhatsApp: +972 54 984 9292
